Shipping & Returns

Thank you for shopping with Bexland. Every order is packed by hand on the farm, with the same care we give the Moo Crew 🐂

Where we send

We currently post within Australia only.

When your order leaves the farm

Orders are packed and posted within 2 business days. Over busy periods like Christmas it may take a little longer, and we'll let you know if there's a delay.

Postage

All orders go by Australia Post with tracking. Postage is worked out at checkout based on the size of your order: small orders (such as a plush cow or a deck of cards) $12.95, medium $16.95, large $21.95 and extra large $26.95.

Free postage on orders over $120.

Once your order is posted, you'll receive an email with your tracking number. Delivery usually takes 2 to 8 business days, depending on where you are. Regional and remote areas can take longer.

Free pickup from the farm

Local? Choose Free pickup at Bexland, Doonan at checkout and we'll be in touch to arrange a time. Pickup is by arrangement only, as we're a working farm and not always at the gate.

Lost or damaged parcels

If your parcel goes missing or arrives damaged, email us at welcome@bexland.com.au within 7 days of delivery (with a photo if it's damaged) and we'll sort it out with you.

Please double-check your delivery address at checkout. We can't be responsible for parcels sent to an incorrect address, but we'll always do our best to help.

Change of mind

We don't offer refunds or exchanges for change of mind, so please choose carefully. If you're unsure about anything before you buy, just ask. We're happy to help.

For hygiene and safety reasons, hot water bottles and heat packs can't be returned unless they're faulty.

Faulty or not as described

If something arrives faulty, damaged or isn't what you ordered, we'll repair, replace or refund it, as required under the Australian Consumer Law. Email welcome@bexland.com.au with your order number and a photo of the problem.

We'll reply with next steps, including a return address if we need the item sent back. Once we've sorted it, any refund goes back to your original payment method and usually shows in your account within 5 to 10 business days.

Safety

Our hot water bottles and heat packs aren't suitable for children under 3. Always follow the care and heating instructions on the label, and check a hot water bottle for wear before each use.

Questions?

We'd love to help. Email welcome@bexland.com.au.